Refund policy

Thank you for shopping with us! Please note that all items are made to order and are customized specifically for you. As such, we do not accept returns or offer refunds for any purchases, except in the case of a damaged item.

If your item arrives damaged, please contact our customer service team at dynnelleshop.support@gmail.com within 7 days of receiving your order. We will review your case and, if the item is confirmed to be damaged, we will offer a replacement or repair, as appropriate.